Terms And Conditions
Please note that our online return policy & in-store return policy are different.
IN-STORE RETURN POLICY
All Dress purchases in store are final sale. Clothing & Shoe Purchases are eligible for return for store credit within 10 days of purchase. All Jewelry & Accessory purchases are final sale.
ONLINE RETURN POLICY
If for any reason you are not completely satisfied, you may return or exchange eligible* merchandise within 3 days of receiving your order for a refund less a 20% restocking fee or for exchange with no restocking fee. In the event of a return/exchange you are responsible for all shipping expenses. Return shipping is $12.00.
*Items that are not eligible for return or exchange include those that are special order, sale, or reduced price. Jewelry & Accessory purchases are final sale. All International Orders are final sale. RissyRoos.com requires that you choose a wear date at checkout in order to guarantee that you will receive your order prior to your special occasion. Under no circumstance will a return or exchange be authorized or accepted past the wear date you have selected. Once you have placed an order at RissyRoos.com you may not cancel your order unless the item ordered is not available to be delivered prior to your wear date. You may always contact us prior to placing your order to check stock availability and ensure timely delivery. We are available 7 days a week at 609-926-9200 ext. 1 and by email at firstname.lastname@example.org.
How to Request A Return Authorization
All return requests must be submitted through our website Request Return link within three days of receiving your order. Once your return request is approved, you will be issued an RMA number and emailed a UPS electronic return shipping label. There is a $12.00 fee for return shipping that will be deducted from your refund or charged for your exchange. Please Note: Any returns postmarked after 3 days of receiving your RMA, shipped after your chosen wear date, and/or without a return authorization will be refused. Returned goods must be returned in original condition. We 100% inspect all items prior to shipping to insure there are no damages. Returns are inspected upon receipt. Upon return of your merchandise, in original condition, with all tags attached, your return will be processed. Refunds will be applied within 7-10 business days. Exchanges will be confirmed with you and a ship date provided. All exchanges are final sale.